MSOC – Managed Security Operations Center

A Managed Security Operations Center (MSOC) provides continuous monitoring, threat detection, and rapid response to cyberattacks ensuring your organization remains secure around the clock. As cyber risks evolve across Qatar’s digital ecosystem, our MSOC empowers businesses with actionable intelligence, advanced automation, and a proactive security posture.

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MSOC – Managed Security Operations Center in Qatar

Managed Security Operations Center , fully outsourced or hybrid, operated by a Managed Security Service Provider (MSSP). An MSOC delivers all the core functions of a SOC, but with some differences in deployment, scope, and responsibilities.

1. Managed Security Operations Center

a. 24/7 Threat Monitoring

  • Real-time log and alert monitoring across networks, endpoints, and cloud assets
  • Use of SIEM and EDR tools, often managed by the provider

b. Incident Detection and Response

  • Alert triage and escalation
  • Investigation and analysis
  • Automated or manual containment and response (depending on SLA)

c. Threat Intelligence Integration

  • Threat data feeds and IOC correlation
  • Proactive threat hunting (in more advanced MSOCs)

d. Vulnerability Management

  • Continuous scanning and prioritization of vulnerabilities
  • Patch validation and reporting

e. Security Automation (SOAR Integration)

  • Automated playbooks for phishing, malware, access anomalies
  • Workflow orchestration across customer environments

f. Compliance Monitoring

  • Regulatory support: GDPR, HIPAA, PCI-DSS, ISO 27001
  • Compliance-driven alerting and reporting

2. Tools and Technologies

Provided/Managed

  • SIEM (e.g., Splunk, IBM QRadar, Azure Sentinel)
  • SOAR platform for automated responses
  • Endpoint Detection and Response (EDR) tools
  • Firewall and IDS/IPS monitoring
  • Threat Intelligence Platform (TIP) integration
  • Log collection and long-term storage (often cloud-based)

3. Team Structure and Support

a. MSOC Personnel

  • Tier 1–3 analysts
  • Incident responders
  • SOC Manager and Service Delivery Manager
  • Firewall and IDS/IPS monitoring
  • Customer liaison or Technical Account Manager

b. Customer Interaction Model

  • SLA-backed response and resolution times
  • Regular threat intelligence briefings
  • Monthly/quarterly service reports
  • Escalation matrix and 24/7 contact point

4. Deliverables and Documentation

  • Daily/Weekly/Monthly Reports (threats, alerts, resolutions)
  • Incident tickets and response records
  • Security dashboards (real-time or client portal access)
  • Compliance audit support documentation
  • Threat trend analysis and recommendations

5. Security Use Cases Covered

  • Malware infection & containment
  • Phishing attacks
  • Insider threats & data exfiltration
  • Lateral movement detection
  • Suspicious login attempts (geo-anomalies, brute force)
  • Cloud misconfiguration monitoring (e.g., AWS, Azure)

6. Onboarding & Operational Processes

  • Asset and log source inventory
  • Integration setup and testing
  • Use case mapping and playbook customization
  • SLA definition and response workflows
  • Knowledge transfer and escalation protocols

7. Key Metrics Tracked by MSOC

  • Mean Time to Detect (MTTD)
  • Mean Time to Respond (MTTR)
  • False positive rate
  • Number of escalated incidents
  • SLA adherence
  • Monthly threat volume trends

8. Optional / Premium Services

  • Digital forensics and incident response (DFIR)
  • Red teaming or adversary emulation
  • Penetration testing
  • Security awareness training
  • Advanced threat hunting
  • Cloud security posture management (CSPM)

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