MSOC

Managed Security Operations Center: Providing 24/7 monitoring, detection, and response to keep your organization secure.

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Managed Security Operations Center

Managed Security Operations Center , fully outsourced or hybrid, operated by a Managed Security Service Provider (MSSP). An MSOC delivers all the core functions of a SOC, but with some differences in deployment, scope, and responsibilities.

1. Managed Security Operations Center

a. 24/7 Threat Monitoring

  • Real-time log and alert monitoring across networks, endpoints, and cloud assets
  • Use of SIEM and EDR tools, often managed by the provider

b. Incident Detection and Response

  • Alert triage and escalation
  • Investigation and analysis
  • Automated or manual containment and response (depending on SLA)

c. Threat Intelligence Integration

  • Threat data feeds and IOC correlation
  • Proactive threat hunting (in more advanced MSOCs)

d. Vulnerability Management

  • Continuous scanning and prioritization of vulnerabilities
  • Patch validation and reporting

e. Security Automation (SOAR Integration)

  • Automated playbooks for phishing, malware, access anomalies
  • Workflow orchestration across customer environments

f. Compliance Monitoring

  • Regulatory support: GDPR, HIPAA, PCI-DSS, ISO 27001
  • Compliance-driven alerting and reporting

2. Tools and Technologies

Provided/Managed

  • SIEM (e.g., Splunk, IBM QRadar, Azure Sentinel)
  • SOAR platform for automated responses
  • Endpoint Detection and Response (EDR) tools
  • Firewall and IDS/IPS monitoring
  • Threat Intelligence Platform (TIP) integration
  • Log collection and long-term storage (often cloud-based)

3. Team Structure and Support

a. MSOC Personnel

  • Tier 1–3 analysts
  • Incident responders
  • SOC Manager and Service Delivery Manager
  • Firewall and IDS/IPS monitoring
  • Customer liaison or Technical Account Manager

b. Customer Interaction Model

  • SLA-backed response and resolution times
  • Regular threat intelligence briefings
  • Monthly/quarterly service reports
  • Escalation matrix and 24/7 contact point

4. Deliverables and Documentation

  • Daily/Weekly/Monthly Reports (threats, alerts, resolutions)
  • Incident tickets and response records
  • Security dashboards (real-time or client portal access)
  • Compliance audit support documentation
  • Threat trend analysis and recommendations

5. Security Use Cases Covered

  • Malware infection & containment
  • Phishing attacks
  • Insider threats & data exfiltration
  • Lateral movement detection
  • Suspicious login attempts (geo-anomalies, brute force)
  • Cloud misconfiguration monitoring (e.g., AWS, Azure)

6. Onboarding & Operational Processes

  • Asset and log source inventory
  • Integration setup and testing
  • Use case mapping and playbook customization
  • SLA definition and response workflows
  • Knowledge transfer and escalation protocols

7. Key Metrics Tracked by MSOC

  • Mean Time to Detect (MTTD)
  • Mean Time to Respond (MTTR)
  • False positive rate
  • Number of escalated incidents
  • SLA adherence
  • Monthly threat volume trends

8. Optional / Premium Services

  • Digital forensics and incident response (DFIR)
  • Red teaming or adversary emulation
  • Penetration testing
  • Security awareness training
  • Advanced threat hunting
  • Cloud security posture management (CSPM)

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