MSOAR

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Managed Security Orchestration, Automation, and Response

Managed SOAR (Managed Security Orchestration, Automation, and Response). It’s a service where an MSSP (Managed Security Service Provider) delivers SOAR capabilities as a managed solution, either integrated into a Managed SOC (MSOC) or as a standalone service.

1. Automation and Orchestration Capabilities

a. Pre-Built Playbooks (Use Case Automation)

  • Phishing response
  • Malware containment
  • Suspicious login investigation
  • Insider threat detection
  • Cloud misconfiguration response
  • Ransomware isolation
  • IOC enrichment and correlation

b. Custom Playbook Development

  • Based on client-specific needs and tools
  • Aligned with compliance and internal policies

c. Integration Orchestration

  • SIEM platforms
  • EDR/XDR tools
  • Firewalls and proxies
  • Cloud environments (AWS, Azure, GCP)
  • Identity systems (Active Directory, Okta)
  • Ticketing systems (JIRA, ServiceNow)
  • Communication tools (Slack, Microsoft Teams)

2. Incident Handling and Response Automation

  • Automated enrichment of alerts (WHOIS, geolocation, threat intel)
  • Auto-remediation actions (e.g., block IP, disable user account, isolate endpoint)
  • Auto-ticketing and escalation
  • Workflow triggers (approval-based or conditional)

3. Reporting and Analytics

Dashboards showing:

  • Automation coverage (what % of incidents handled by SOAR)
  • Time saved (manual vs. automated)
  • MTTD/MTTR improvement

Reports on:

  • Playbook performance
  • Alert volume and disposition
  • Weekly/monthly incident summaries

4. Managed Services Provided by MSSP

  • Playbook Design & Tuning
  • Tool Integration Management
  • SOAR Health Monitoring
  • Alert Logic Optimization (reducing false positives)
  • Compliance Mapping (NIST, ISO, HIPAA, PCI-DSS)
  • Change Management Support for workflows and use cases

5. Governance & Policy Management

  • Access control & RBAC configuration
  • Audit logging and documentation of automated actions
  • Data retention policies and regulatory alignment

6. Platform Hosting Models

  • Cloud-Hosted by Provider (SaaS MSOAR)
  • Hybrid Deployment (customer infrastructure + MSSP oversight)
  • Fully On-Prem (rare, but managed remotely)

7. SOAR Tools Commonly Used in MSOAR

  • Cortex XSOAR (Palo Alto)
  • Splunk SOAR (formerly Phantom)
  • IBM SOAR (Resilient)
  • Swimlane
  • DFLabs IncMan
  • Siemplify (Google Chronicle)

Benefits of MSOAR

  • Quick deployment with expert-managed playbooks
  • Reduced time-to-respond via automated workflows
  • Cost-effective vs. in-house SOAR engineering
  • Offloads complexity of integration and maintenance
  • Boosts SOC efficiency and scalability

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